Terms of purchase

About us

ADRIATIC LUXURY VILLAS d.o.o. (Ltd.) is a travel agency based in Zadar, Croatia. Our mission is to offer you a rich and detailed selection of holiday properties located at some of the most remarkable destinations in Croatia. Whether it is a luxury villa, holiday home or a city apartment – we will find the right property for you! Our customer service centre is just a phone call away 24 hours a day, 7 days a week and available in many languages. We will make sure your dream holiday becomes a reality in a simple and quick way. Each task is handled with extra care for details and precision.

Don't hesitate to reach us at any time. Your perfect vacation is waiting for you!

ADRIATIC LUXURY VILLAS putnička agencija d.o.o.
ID Agencije: HR-AB-23-110072499
Vukovarska 4 J, HR-23000 Zadar
OIB: 82959443907, MBS: 110072499, MB: 04754093
VAT ID: HR82959443907
Telefon: +385 97 751 9979; +385 98 665 825
Email: info@adriaticluxuryvillas.com

ADRIATIC LUXURY VILLAS društvo s ograničenom odgovornošću za trgovinu, usluge i turističku agenciju
Vukovarska 4J, 23000 Zadar
Registrirano na Trgovačkom sudu u Zadru, temeljni kapital 20.000,00 KN, plaćen u cijelosti
IBAN HR21 2340 0091 1108 7721 9 otvoren kod Privredne banke Zagreb, Račkoga 6, 10000 Zagreb.

Terms of use – rules and instructions

After choosing your holiday unit, select your dates and the duration of your stay on the booking calendar. You will be able to select only available periods. In case the chosen property is available you can proceed to the selection of the payment method. You can confirm your reservation immediately, except in few cases when we need the owner’s confirmation.

The details of your booking - review your selection and click continue. Enter your personal contact information and the number of adults and children in your group. You may also add a message if you have any requests or further questions. You can also check the general rental terms and conditions by clicking on the appropriate link.

Payment method

Review all the details of your booking and select your payment method. To secure your reservation we require a 30% deposit (unless otherwise specified). The deposit is non-refundable. The security damage deposit is cash you give at arrival and it will be refunded on departure. Any damages will be deducted from the deposit amount.

For the 30% deposit (unless otherwise specified) please select one of the following payment methods:

  • Credit cards: Master Card, Visa, Maestro, American Express, cards are accepted.
  • Bank trasfer.

Please note that if you use your credit card for the deposit, your booking is instantly secured and you will receive a confirmation on the website and by email.

If you have selected a bank transfer for the deposit you will receive an email with all the details of your booking and instructions on how to proceed. To finalise the reservation you are required to follow the instructions in the email and confirm your reservation. After that you will receive payment details. You are required to make the payment in the next 3 working days. After that period if we are missing the down payment you will be contacted and your reservation can be canceled.

  • the rest of 70 % ( unless otherwise specified ) of the total agreed accommodation price is due for payment no later than 30 (thirty) days before the beginning of the rental period if the payment is made by credit cards or bank transfer. If the payment in cash is selected (in the villas in which that possibility is permitted which is mentioned on the web page of ADRIATIC LUXURY VILLAS) the rest of 70% is due for payment immediately after the guest`s arrival, and the guest is obliged to pay the rest immediately directly to the owner. There is no possibility to pay electronically (cards/pay pal) in the villa.

All the rates include VAT and tourist tax for all the members of your group.

Payment on our website is SECURE: www.adriaticluxuryvillas.com takes credit card data security very seriously.

www.adriaticluxuryvillas.com uses WSPay for online payments.

WSPay is a secure system for online payments, real time credit and debit card payments, and other payment methods. WSPay ensures the buyer and the merchant with the secure card data entry and transfer, which is also confirmed by PCI DSS certificate. WSPay uses 256-bit SSL encryption and TLS 1.2 cryptographic protocol as the highest protection standards for data entry and transfer.

Payment by foreign credit card

The amount that will be charged on your foreign credit card is in Croatian Kuna (Kn). If you have a different currency on your credit card a conversion to Croatian Kunas will be made by your credit card company. As a result of this conversion it is possible to have small deviations between the price shown on our web site and the one charged on your credit card. Adriatic Luxury Vills can not be held responsible for any difference in price resulted by currency conversion.

Confirmation

Once the online payment is performed, you will receive a confirmation of the payment on your e-mail address. You can use this confirmation as a voucher.

Cancellation policy

If you would like to cancel your payment, it is necessary to contact us within 24 hours in written form on info@adriaticluxuryvillas.com and to explain reasons for the cancellation. In case the chosen property is not available, Adriatic Luxury Villas will contact the guest within 24 hours of booking confirmation and return all payments made by credit card.