General terms and conditions

General

ADRIATIC LUXURY VILLAS is a travel agency owned by a company Adriatic Luxury Villas d.o.o. (Ltd.) dedicated to finding an ideal accomodation for our guests. We are a professional team with years of experience in tourism industry in Croatia. Our collection of holiday units is handpicked according to our high quality standard. We provide our clients with accurate information about the locations and the advertised properties. All properties are under a contract with ADRIATIC LUXURY VILLAS and they all have licences issued by the state authorities. Our team is always available for assistance to our clients. Adriatic Luxury Villa's goal is to ensure that our guests have a completely relaxing and quality holiday in Croatia.

1. Contract

The rental contract, which you enter into with ADRIATIC LUXURY VILLAS as an agent, you as a lesse ( hereinafter: guest ) actually conclude with the a lessor ( hereinafter: Owner ). ADRIATIC LUXURY VILLAS acts exclusively as an agent and it shall be liable only as an agent. By paying an advance for the reservation of the selected holiday unit in the demanded period you unconditionally accept these General Business Terms and Conditions. ADRIATIC LUXURY VILLAS retains the right of change of these General conditions which shall be published on the web page of ADRIATIC LUXURY VILLAS www.adriaticluxuryvillas.com and which come into force on the day of publishing. We may modify our terms and conditions without notice at any time where such amendment does not substantially effect your rights and obligations. If such changes of our terms and conditions substantially effect your rights and obligations, we will notify you by email with these changes as they occur.

After the completion of the reservation process and payment ADRIATIC LUXURY VILLAS shall send a written reservation confirmation ( hereinafter: voucher ) by email and it represents a Rental contract concluded with the owner. The voucher with these General Business Terms and Conditions makes a Rental contract between the guest and owner. It is important that you check the voucher you receive from us immediately on receipt. You must contact us straight away if any information appears to be incorrect as it may not be possible to make changes later.

2. Prices and payment

All credit card payments will be affected in Croatian currency. If you have a different currency on your credit card a conversion to Croatian Kunas will be made by your credit card company. The reservation is binding, and an advance payment in the amount of 30% (unless otherwise specified) of the agreed accommodation price is required at the reservation, after which the reservation is confirmed, the contract with the owner is concluded and these General Business Terms and Conditions are accepted. The rental contract is considered concluded at the moment when ADRIATIC LUXURY VILLAS receives the paid advance amount. The costs of water, gas, electric power and internet as well as bed-linen, towels, kitchen towels, final cleaning of the interior (unless otherwise specified), maintenance of the swimming-pool and exterior, registration of stay and residential tax and the value added tax are included in the accommodation rental price.

The permitted payment methods for the advance payment are: credit cards (MasterCard, Visa, Maestro, America) and bank transfer. The amount that will be charged on your foreign credit card is in Croatian currency (Kn). The amount your credit card account will be charged for is obtained through the conversion of the price in foreign currencies into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our proposals or web site. If the payment by bank transfer is selected, the charge is made in EUR and there is no possibility of exchange rate differences. Guests are responsible for all bank fees to transfer and wire the money to us. ADRIATIC LUXURY VILLAS needs to receive the full amount for your package of service.

The balance payment needs to be done by credit card or bank transfer (unless otherwise specified), no later than 30 days before the arrival so that ADRIATIC LUXURY VILLAS has enough time for forwarding the payment to the owner. In case of reservation cancelation, all the payments which are made to ADRIATIC LUXURY VILLAS are non refundable, unless it is agreed otherwise with Adriatic Luxury Villas d.o.o.

In case that the guest selects the payment of a part of the agreed accommodation price in cash (in villas in which that possibility is permitted, which is marked on the web page Adriatic Luxury Villas) the advance payment in the amount of 30% (unless otherwise specified)  from the total agreed accommodation price is due immediately for payment by credit card or bank transfer, and the rest of 70% is due for payment immediately after the guest’s arrival, and the guest is obliged to pay immediately the rest directly to the owner. There is no possibility to pay electronically (cards/pay pal) in the holiday object.

For the reservations which were made 30 days or more before the beginning of the rental period, the following conditions shall apply:

  • advance payment of 30 % (unless otherwise specified ) of the total agreed accommodation price is due for payment immediately if the payment method over a credit card is selected. If the payment over bank transfers is selected, the paid advance payment has to be received by ADRIATIC LUXURY VILLAS within 3 (three) working days;
  • the rest of 70 % ( unless otherwise specified ) of the total agreed accommodation price is due for payment no later than 30 (thirty) days before the beginning of the rental period if the payment is made by credit cards, bank transfer. If the payment in cash is selected (in the holiday units in which that possibility is permitted which is mentioned on the web page of ADRIATIC LUXURY VILLAS) the rest of 70% is due for payment immediately after the guest`s arrival, and the guest is obliged to pay the rest immediately directly to the owner. There is no possibility to pay electronically (cards/pay pal) in the holiday object.

For the reservations which were made 30 days and less before the beginning of the rental period, the following conditions shall apply:

  • The total rental amount is due immediately for payment by credit cards or bank transfers.

The guest is obliged to make payments within the period and in a way described in this clause of the General Business Terms and Conditions. If the guest does not obey the payment due dates, such behaviour is considered a severe breach of contract obligations and the Rental Contract is considered terminated without the notice period, and ADRIATIC LUXURY VILLAS is not obliged to inform the guest about it.

3. Cancellation and changes

If you wish to cancel or part cancel booking, you may do so by sending us the written request by email. The cancellation is effective only from the day when ADRIATIC LUXURY VILLAS received such a cancellation notice and only under the conditions from this Clause. In case of cancellation of the Rental contract all the received payments until the cancellation date shall be retained, and the guest is not entitled to their return.

In case that the guest can find another guest as his substitute in the same period, for the same price and under the same conditions, ADRIATIC LUXURY VILLAS shall transfer immediately after a written receipt of all necessary data about the new guest the Rental contract to a new guest, and it shall send him/her a written confirmation about it. The already received accommodation price sums shall be retained by ADRIATIC LUXURY VILLAS after the transferred contract, and the new guest is obliged to pay the rest up to the total accommodation price depending on the previously selected payment method which makes an integral part of the contract. If you are prevented from travelling, you have a right to transfer your booking to another person and/or another date if approved by the property owner. However, you must inform us about it more than 40 days before arrival. If you wish to make other changes to your booking after it has been confirmed you must inform us as soon as possible.

4. Arrival and departure

The voucher contains information about the time of arrival and departure, which is unchangeable and the guest has to obey it. ADRIATIC LUXURY VILLAS will contact the guest approximately 1 week before the arrival and arrange final details for check in.

In case of an earlier arrival the guest shall not be able to take over the holiday unit before the time of arrival mentioned in the voucher unless agreed differently prior to the arrival ( additional costs might apply ). The check-out must always be no later than 10.00 a.m. on the departure day, and the guest is obliged to return the keys to the owner. In case of a later departure than the agreed one, the guest is obliged to pay to the owner all additional costs and the owner charges them directly on the spot to the guest.

5. House order

Guests are obliged to obey the house order rules. Each property has its house order which is put on a visible place and available to the guest. If the guests do not obey the house order rules, that can be considered a severe breach of the rental contract provisions, in which case the owner and/or ADRIATIC LUXURY VILLAS are entitled to terminate the rental contract, which comes into force immediately, without the notice period, and the guest is obliged to leave the property permanently with all the persons who stay there within 2 (two) hours, and he is not entitled to demand the return of the paid accommodation price from the owner or ADRIATIC LUXURY VILLAS.

6. Capacity

The number of persons accommodated in the property and its belonging premises cannot be higher than the one mentioned in the voucher. This number of persons includes also children regardless of their age. The children up to one year of age are excluded if their arrival is announced. After the lease beginning the guest is obliged to announce previously all visitors that come to visit him/her. If more persons than the maximum permitted number stays in the property or on the possession around it without the permission of the owner, the owner and/or ADRIATIC LUXURY VILLAS retain the right to terminate the lease agreement which comes into force immediately, without the notice period, and the guest is obliged to leave the property permanently together with all persons which stay there within 2 (two) hours, and he is not entitled to demand the return of the sum of the paid accommodation from the owner or ADRIATIC LUXURY VILLAS.

7. Youth groups

In case that the guests are younger than 25 years, they are obliged to inform ADRIATIC LUXURY VILLAS immediately at the reservation about the exact number of guests and their age. ADRIATIC LUXURY VILLAS and the owner retain the right to reject the groups of guests younger than 25 years in case that ADRIATIC LUXURY VILLAS has not been informed about their arrival, and in that case the guests are not entitled to a return of the paid accommodation price.

8. Noise and parties

Guests are not allowed to make party in the house and/or around the property. In case that the guests disturb public order by noise and do not calm down after the warning, that can be considered a severe breach of the rental contract provisions, in which case the owner and/or ADRIATIC LUXURY VILLAS are authorised to terminate the rental contract which comes into force immediately, without the notice period, and the guest is obliged to leave the property permanently together with all the persons who stay there within 2 (two) hours, and he is not entitled to demand the return of the paid accommodation price form the owner or ADRIATIC LUXURY VILLAS.

9. Pets

The permission to keep pets shall be marked on the web page of ADRIATIC LUXURY VILLAS in each property which allows pets under the conditions foreseen for each property separately, which shall be mentioned on the web page. Each additional cost for the cleaning regarding the pets shall be clearly mentioned on the web page in the property. In case that the guest wishes to bring more than 1 (one) pet, he/she must additionally contact ADRIATIC LUXURY VILLAS, and without a written permission it shall not be permitted to keep more than 1 (one) pet in a property. The pet owners are responsible for cleaning of pet waste after their pet, and the pets are not allowed to sit on the furniture at any moment. Any evidence on the stay of a pet on the furniture may cause additional cleaning costs. All pets must be timely vaccinated against rabidity and all other illnesses in accordance with the valid regulations. The guests are recommended an appropriate prevention for the protection of pets against common illnesses. Keeping of pets in a property is an exclusive responsibility of the guest, and owners and ADRIATIC LUXURY VILLAS do not take over any responsibility for a possible illness or injury that the pets might suffer during the stay. The approach to the swimming pools (if available at the property) is strictly forbidden to the pets. In some properties keeping of pets is not permitted. However, neither the owner nor ADRIATIC LUXURY VILLAS can guarantee that there were no pets in the house previously. ADRIATIC LUXURY VILLAS does not take over a responsibility for the allergic reactions of guests that might occur in any of the property units. If the guest brings a pet which was not announced, the owner and/or ADRIATIC LUXURY VILLAS retain the right to terminate the rental contract which comes into force immediately, without the notice period, and the guest is obliged to leave the property permanently within 2 (two) hours with all the persons who stay there, and he is not entitled to demand from the owner or ADRIATIC LUXURY VILLAS the return of the paid accommodation price.

10. Environment

Guests should be aware that some of our properties are in rural or isolated location, therefore you may encounter flora and fauna such as mosquitoes, wasps, ants, local dogs etc. as well as other environmental activities e.g. farming, drains etc. ADRIATIC LUXURY VILLAS cannot be held responsible for any building or road workings occurring near the property. ADRIATIC LUXURY VILLAS will endeavour to advise you of any work occurring, but work can occur at any time without our prior knowledge.

11. Swimming pools

The guest is obliged to obey the instructions of any kind which refer to the usage of swimming pools (if available at the property) and which are given by the owner or ADRIATIC LUXURY VILLAS due to his/her own safety. The guest is responsible for using a swimming pool (if available at the property) in any sense. The children must not be present at the swimming pool area without the supervision of adults. The guest uses the swimming pool at his/ her own responsibility. If the accommodation is reserved out of the summer season it might happen that the swimming pool is out of use. You should take into consideration that the usage of whirlpools is related to certain health risks, and you use it at your own responsibility. The water in the whirlpools might not be warm until the late evening hours on the day of the guest’s arrival. It is forbidden to stand on the whirlpool lids. The lids are not designed and adjusted to bear weight of a person and can be easily broken. In case that the lid is broken, the guest is obliged to compensate damage directly to the owner.

12. Technical equipment

Properties advertised at ADRIATIC LUXURY VILLAS website contain all necessary devices, technical equipment and other conveniences that secure a pleasant stay to the guest. The owner is obliged to secure the proper function of all devices in the property. In case of a nonfunction or failure of any of the devices the guest shall inform the owner and/or ADRIATIC LUXURY VILLAS about the occurred situation so that ADRIATIC LUXURY VILLAS could demand from the owner to organise the repair and remove the failure as soon as possible. The owner is obliged to remove the reported failure within a reasonable period. The owner is liable directly to the tenant for the failures, and ADRIATIC LUXURY VILLAS shall undertake everything possible to repair or remove the failures or other irregularities in the shortest possible period.

13. Security deposit

The guest is obliged to leave a deposit in cash on the arrival to the property for the insurance of the possible caused damages. The deposit sum that the guest is obliged to give to the owner at the arrival shall be stated in voucher . The deposit serves as a security to the owner for caused damages in the property, and the owner is entitled to cover the damage from the deposit. In case that the caused damage is higher than the deposited sum, the guest is obliged to pay the total damage amount to the owner. If no damage is caused to the property, the owner is obliged to return the deposited sum to the guest at the takeover of keys at the guest’s departure. If you discover any problems or breakages on arrival, please report them immediately to avoid any misunderstanding once your rental period has ended.

An intentional property damage or disturbance of public order is considered a severe breach of provisions of the Rental contract, in which case the owner and/or ADRIATIC LUXURY VILLAS are authorized to terminate the Rental contract which comes into force immediately, without the notice period, and the guest is obliged to permanently leave the property within 2 (two) hours together with all the persons who stay there, and he/she is not entitled to demand a return of the paid accommodation price from the owner or ADRIATIC LUXURY VILLAS. The guest is obliged to report to the owner immediately the occurrence of any kind of damage in the property during the rental period. At the guest's departure and before the return of keys, the guest is obliged to examine the accomodation unit and the property with the owner. ADRIATIC LUXURY VILLAS has no liability for the possibly caused damages to the owner or to the guest if he/she does not want to return the deposit. All possible disputes the owner and the guest shall settle between himself/herself without ADRIATIC LUXURY VILLAS.

14. Damage

The guest is obliged to behave responsibly towards the rented property with an appropriate observance. The guest is obliged to leave the property in the condition in which he/she received it. For any caused damage the guest is liable directly to the owner and the owner is entitled to use a deposit to cover the sum of the actual damage in accordance with the Clause 12 of these Conditions. If the deposit sum does not cover the damage the guest is obliged to pay the difference up to the total damage amount directly to the owner. In case no damage is caused, the owner is obliged to return the deposit from the Clause 12 of these Conditions to the guest. It can be considered that the damage is also a need for an additional cleaning due to the especially bad condition in which the guest returned the property to the owner, and the owner is entitled to use a deposit to cover that damage.

15. Complaints

If guest has a problem whilst at your booked holiday unit such as insufficient cleaning, damage or other irregularities, they should bring it to the attention of property owner so that there is an opportunity to put it right at the time. If the complaint is not settled in a satisfactory way for the guest, the guest shall contact directly ADRIATIC LUXURY VILLAS by phone or email in order to settle the complaint in a satisfactory way. Written complaints are delivered to the email address: info@adriaticluxuryvillas.com .

16. Special requests              

If the guest has special requests that are not included in the accommodation price (such as cooks, waiters, special food etc.), they shall be fulfilled, if there is a possibility, by the owner or a third party. Additional services must be announced in advance by email in order to be fulfilled, if there is a possibility, in the top quality. ADRIATIC LUXURY VILLAS neither provides additional services nor charges them, but only gives a support in their arrangement, and ADRIATIC LUXURY VILLAS cannot be considered liable for the quality of services provided by third parties.

17. Act of god

In case that the concluded Rental contract cannot be fulfilled or its fulfillment becomes significantly difficult due to an act of God (e.g. war, natural disaster, environmental disaster, epidemics, closing of borders, strike and similar act of God) which could not be foreseen at the time of the rental contract conclusion, ADRIATIC LUXURY VILLAS and the owner may terminate the Rental Contract as neither ADRIATIC LUXURY VILLAS, nor the owner can be deemed liable in the above mentioned cases.

18. Copyright

Website www.adriaticluxuyvillas.com contains copyright material, trade names and other proprietary information, including, but not limited to, text, software, photos, graphics and videos. The entire contents of the website are protected by copyright law. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. You may download information from the site for your own personal use only. You acknowledge that you do not acquire any ownership rights by downloading copyright material. We provide hypertext links to other sites operated by other people. Using such a link means you are leaving our site and we take no responsibility for, and give no warranties, guarantee or representations in respect of these linked sites.

19. Use of the website

Use of the services and our web site is subject to acceptance of these Terms and Conditions and our Privacy Policy. If you do not agree to these conditions please stop using the website immediately. By accessing, using or obtaining content, products, or services through our offices or through our Web sites, you agree to be bound by these terms. IF THERE IS ANY PART OF THESE TERMS AND CONDITIONS YOU DO NOT AGREE WITH, INCLUDING WARRANTY DISCLAIMERS AND LIABILITY EXCLUSIONS, PLEASE DO NOT USE THIS WEB SITE OR Adriatic Luxury Villas d.o.o. SERVICES